SISTEM INFORMASI LAYANAN PELANGGAN BERBASIS WEBSITE PADA KANTOR PDAM INDIKATOR KINERJA KUNCI (IKK) KABULOANG
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Abstract
Abstract - PDAM is a Regional Drinking Water Company, which is a regional-owned enterprise that distributes clean water to the general public. The Regional Drinking Water Company (PDAM) is present in every Province, Regency, and City throughout Indonesia. The Regional Drinking Water Company (PDAM) is very important in the village of Kabuloang because it is one of the clean water processing agencies located in the village of Kabuloang.
The service at the Regional Drinking Water Company (PDAM) Office, Kabuloang Work Performance Indicator (IKK), still uses a manual system where employees must visit each PDAM customer's house to conduct monthly water payment transactions. Similarly, public complaints about damages or issues faced by PDAM customers, such as pipe damage or water supply disruptions, require customers to visit the Regional Drinking Water Company (PDAM) Office to report the problems they are experiencing.
Based on the problems that have been explained above, the author has chosen the title "Website-Based Customer Service Information System at the Regional Drinking Water Company (PDAM) Key Performance Indicator (KPI) Kabuloang" to create a new design system within the Customer Service of the Regional Drinking Water Company (PDAM) Key Performance Indicator (KPI) Kabuloang. Where this system is used for water payment transactions and customer complaints regarding pipe damage and so on.
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